Terms and conditions

1. Who we are

PitaPass is run by Trio Inc Limited ("PitaPass", "we", "us"). These terms apply when you use the PitaPass website or any PitaPass app: the ticket buyer app, the organizer app and the gate scanner. By creating an account, buying a ticket or listing an event, you agree to them.

Company

Trio Inc Limited, a company registered in Tanzania. To be added: registration number and TIN

Place of business

Arusha, Tanzania. To be added: full physical address

Phone

+255624012135

Email

To be added: public email address

2. What PitaPass does

PitaPass is a marketplace. Organizers list their events and set ticket types and prices. We sell the tickets for them, send buyers their tickets and give organizers tools to check tickets at the gate. The organizer, not PitaPass, is responsible for holding the event and for everything that happens at it.

3. Your account

Give us accurate details and keep them up to date. Keep your password to yourself: you are responsible for what happens in your account. Tell us straight away if you think someone else has used it.

4. Buying tickets

• Prices are in Tanzanian shillings (TZS). You see the full amount, and can check or change your order, before you pay.
• Your order is confirmed when payment goes through. Your ticket, with its QR code, is sent to your email address.
• Each ticket is valid for one entry. Do not share or post your QR code: if someone else uses it first, you may be refused entry.
• The organizer sets the entry rules, such as age limits, ID checks and what you may bring. They can refuse entry to keep people safe.
• Refunds and cancellations follow our refund policy. Refund policy

5. Selling tickets (organizers)

• You must have the right to hold the event and to sell tickets for it, including any permits or licences it needs.
• Your event details must be true: date, time, venue, line-up and ticket types. Tell us and your buyers quickly if anything changes.
• PitaPass charges 10% of the price of each ticket sold. There is no sign-up fee and no monthly fee, and there is no fee on free tickets.
• Your sales and balance are shown in your organizer dashboard, where you request payouts.
• If your event is cancelled or changed, buyers are refunded as our refund policy says, and those refunds come out of your ticket sales first.
• We may pause or remove an event, or hold a payout, if we believe it is fake or misleading, or that buyers are at risk.

6. Things you must not do

Do not list fake events, copy or forge tickets, sell tickets you do not have, use someone else’s payment details, or try to break into or overload PitaPass. We may close accounts that do.

7. Messages from us

We send you messages about your orders and events. We only send news and offers if you agree, and every one of those has a way to stop them.

8. Our responsibility

We work to keep PitaPass running and your tickets correct. We are responsible for the service we provide, not for the event itself, which is the organizer’s. Nothing in these terms limits any right you have under Tanzanian law, including the Electronic Transactions Act, 2015 and the Fair Competition Act, 2003.

9. Changes to these terms

We may update these terms. The date at the top shows the latest version. Changes do not affect tickets you already bought.

10. Law and disputes

These terms are governed by the laws of the United Republic of Tanzania. If you have a complaint, contact us first and we will try to fix it. If we cannot agree, the courts of Tanzania can decide.